Texas Driver Safety Course Frequently Asked Questions

Our Texas Defensive Driving course helps drivers in a number of ways including:

• Ticket dismissal: Keep the points off your driving record which in turn keeps your insurance rates from going up.
• Insurance Reduction: Most insurance companies allow you to reduce your auto insurance by up to 10% upon successful completion of our Texas Defensive Driving / Drivers Safety course
• Or it can do both.
• And as a valuable side note, our online Texas driver safety course is a great way to learn defensive driving skills that help you become a safer and more responsible driver.

Please check with your court for further details.

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To start the course, simply click on the “Register here” link on any page of 247TexasDriverSafety.com and you will be guided through the registration process in minutes. Please have your driver license, your traffic ticket (citation) and the registration information for the vehicle you drive most often.

During the registration process you will create a user name and password to log into the course. Our program will automatically email you confirmation of your registration, which includes this username and password, but we suggest you make note of this information just in case.

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You can start immediately. Once you begin, you can log on and off as often as you like- the program will save your progress automatically.

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Not unless you want to. One of the key benefits of our online defensive driving course is the flexibility you’ll have in fitting the course into your schedule. Our course is designed so you can start and stop as often as you like and study only when you have the time. You can even do one lesson at a time if you prefer. And since it’s 100% online, the course is always available 24/7.

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No. Most people take defensive driving for ticket dismissal, but it can be taken for a reduction on your auto insurance too. Most Texas insurance companies will give you up to a 10% reduction on your insurance which is good for 3 years.

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Yes. Our course is approved by the Texas Department of Licensing and Regulation (TDLR) and therefore acceptable in all Texas Courts. Our Texas driver safety course provider number is 156 and we are listed on the driver safety / defensive driving course provider list on the TDLR web site. If there is any question that your court may or may not approve your participation in a TDLR approved defensive driving course, we advise you to check with your court to verify your eligibility prior to signing up for our course.

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Yes, but please be aware that the course will take you at least 6 hours to complete and the certificate MUST be mailed (or emailed) to you for your signature. For an additional fee, our staff can process your certificate the same day you graduate (you must finish before the FedEx cutoff of 2pm) and send your certificate via FedEx overnight mail or by e-mail.

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Our company cannot grant an extension on your court date. You will need to contact your court of jurisdiction (the court on your citation) and request an extension. Courts generally grant extensions when they are requested before the due date. If you wait until after the due date there’s a good chance the extension won’t be granted

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If you have enrolled already, you should have your username and password. Just enter them by visiting the “Course Login” link at the top right hand side of any page on our Site whenever you need to return to the program. If you forgot or lost your username or password, there is a password recovery link on the login page, or feel free to call us at (888) 718-3927.

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All you need in order to participate is a computer, tablet or smartphone with internet access. Any device that is hooked up to the web will allow you to work on our course, whether it is at home, work, or the library. You can even participate using different devices at various times if needed.

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It’s really up to you. Generally, it should take you no longer to finish our course than it would if you took a traditional in-class Texas defensive driving program, which is 360 minutes. You may work at your own pace and log on and off at anytime.

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Our driver safety course is just $28, the lowest price allowed by Texas State law. This fee includes the State mandated $3 administrative fee. We accept most major credit cards. Driver Safety Course tuition includes all course materials and delivery of your completion certificate via regular USPS mail.

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We will never charge you hidden fees or tack on fine print pricing. In other words, what we advertise on our web site is exactly what you pay – no hidden costs what-so-ever!

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We accept the following forms of payment:

• • Pay online using major credit cards including Visa, Mastercard and American Express.
  • Pay online using debit cards that have a Visa or Mastercard logo on them.
  • Call our customer service at 1-877-848-5754 and use one of the credit cards mentioned.

If you have any questions or concerns, please call us. We’ll be happy to help you with any payment option.

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247TexasDriverSafety.com makes every effort to ensure your satisfaction. A refund request must be within 60 days of signing up and prior to taking the course’s final exam. If you used a credit card to make your payment, we will need that credit card number for refunding. Only the same credit card you used to purchase the course can be used for your refund. Personal checks and money orders will be refunded by company check.

Refunds are issued within 30 days of the effective date of termination and records will be kept on file in accordance with Texas law. If you have not successfully completed the course within 180 days, your registration will be cancelled automatically and you will not be eligible for a refund.

If you are thinking of requesting a refund because you feel you will be unable to complete the course before your due date, you may want to contact your court to see about an extension before giving up. Remember that we have express delivery options and many courts will accept postmarks as completion proof or offer grace periods. In addition, you may want to ask the court if they will accept a faxed copy of your certificate until the original is received.

For further help, please call us at 1-877-848-5754.

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The State of Texas requires that each student’s identification be validated by a third party in order to participate in our program. This validation process is easy and automatically done during your registration.

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Verification is done using information from your driver license, license plate and vehicle registration. If our third party database cannot validate your identity, you will need to submit a notarized student affidavit. You can either print out the affidavit from the student control panel or by clicking here.

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In some cases, the third party database will return only partial or incorrect information. Because of this, an affidavit will need to be received by our office before a driving safety course certificate of completion can be issued. You may print out a blank affidavit by clicking here.

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If your identification cannot be successfully verified by our registration process, you will need to submit a notarized affidavit for us in order to satisfy the State of Texas requirement for ID validation. The affidavit needs to be received by our office before a driving safety course certificate of completion can be issued. You may print out a blank affidavit by clicking here. Many students find notary and fax services at their local bank or even online.

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No! Our course is designed to work with the latest browsers and devices, including PC’s, laptops, smartphones and tablets. If your device has an internet connection and a browser, you should be able to participate fully.

• Cookies and JavaScript must be enabled, as this software ensures your participation time is recorded correctly. Unless this software have purposely disabled, this shouldn’t be a problem

These are the only requirements. Since our course in 100% online, we maintain all the course materials on our web site. That includes the progress and status of your test. That allows you to logon to any computer or device that is connected to the Internet to take your course.

Third party security software often modifies your browser settings, including security, cookies and javascript permissions. If you are experiencing any problems using our web site and do not wish to change your browser settings, we recommend temporarily using or installing a different Internet browser to complete our course.

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Our course is designed to work with all browsers on all devices, including tablets, smartphones, PC’s and laptops. If you are looking to install and use one of the most commonly used browers, we recommend the following free Internet browsers:

• Internet Explorer – click here to download
• Mozilla Firefox – click here to download
• Google Chrome – click here to download

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This is rare, but can sometimes happen. If you are having difficulty seeing the videos, try a different browser or device

In some cases, browsers or networks will block content. If you feel this applies to you, try a different browser or connect through another location (home network instead of a work network).

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You may be disqualified from the program if you answer four ID validation questions incorrectly or fail to pass the final exam with a score of 80% correct or better.
To see if you qualify for reinstatement, email us or call us toll-free at 1-877-848-5754.

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You can log in here or if you forgot or lost your username or password, click here or call us toll-free at 1-877-848-5754.

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No worries. Whether you log off or your connection fails, your course is always saved right where you last left off.

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Your certificate of completion can be processed the same-day you complete the course to ensure you meet all your deadlines. We also offer delivery of your certificate via email. Our same-day processing is guaranteed for course completions before 2 PM CST.

We always offer FREE standard shipping through the US Post Office. Allow 7 to 10 days (estimated) for standard USPS mail delivery depending on the destination. However, if you need faster delivery, we have low priced options including:

• • • FedEx Overnight Mail Delivery ($27.95)
    • FedEx 2 Day Delivery ($22.95)
    • FedEx 3 Day Delivery ($17.95)
    • Emailed Certificate Delivery ($5.00)

Please note: FedEx cannot deliver to P.O Boxes. If you choose any FedEx mailing option, please make sure you include a physical address for delivery. FedEx delivers Monday through Friday typically by 12-3pm, excluding major holidays. If you choose to have your certificate e-mailed to you, we will send it to the e-mail address you provided during registration. The e-mailed certificate will be password protected with your drivers license number.

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If you have lost your certificate or it contains incorrect information, you may contact us to request another copy of the certificate. Please call us toll-free at 1-877-848-5754. In some cases, a $10 fee may be charged for a duplicate certificate

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If you upgraded your delivery to use any FedEx options (Overnight, 2 day or 3 day) and you have successfully completed our course you can access your tracking number on your Control Panel page when you login, or just simply email us at help@247coursesupport.com and we can send the tracking number to you.

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